Telephony

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TelephonyInbound Services

The contact numbers that you publish create a perception for your callers. A local 01/02 number makes a statement in terms of geographic location of your business, whereas a non geographic 08/03 number hides your location, thus portraying a 'national' or 'UK-wide' presence.

By offering you a complete choice of contact numbers, we can help you to create the profile that's right for you. All of these numbers are available as a 'Number translation service' which means that you can answer the incoming calls on any mobile/landline number of your choice - completely seamless to the caller who always dials your published contact number. This means you get business continuity in the event of a premises move or a line fault at site.

Redirect your calls online via a portal and take advantage of call plan features such as call routing by time of day/day of week, caller announcements, call recording, voicemail and network based call queuing. It is usually possible to port your existing number onto the service.

Service Highlights

Wide choice of UK and International Inbound Numbers
Incredibly competitive tariffs for line rental and call charges
Incredibly feature rich
Secure web portal for complete control
Make changes in real time and on any device
Never miss another call with advanced call statistics
Reliable, always available network-based service

 

FAQs

Absolutely. Easily interpreted stats and graphs of your inbound call statistics helps you track calls enabling you to make informed decisions and enhance your customer service and marketing.

Inbound Numbers provide the flexibility to build call routing plans according to your exact business needs and modify the plan instantly in accordance with your changing requirements, such as call overflow to another office during busy periods. You can also schedule call routing in advance and use call divert options to ensure you never miss a call.

Advanced call statistics show call handling efficiencies such as productivity, call patterns and caller behaviour and enables
you to make informed business decisions - Find out how long it takes to answer calls, waiting time, call outcomes and see caller details.
Inbound reports can be scheduled so that your call statistics for daily, weekly or monthly time periods can be automatically
sent to up to three dedicated email addresses.
Call Recording can be used for compliance, customer service or audit purposes .
Choose to retrieve voicemails online or by email with .wav attachments – a great way to maintain records and audit trails.
Call Whisper – a brief message is played to the call centre operative just before the call is taken giving further information on
how to answer the call, allowing a more tailored response.
Time of day and call ratio routing – deliver calls to alternative offices at specific periods to deal with call traffic peaks or split
the call traffic between offices
 
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