CommunicationsCloud Telephony

Choosing the best phone system for your company is a difficult decision. You need reliability, flexibility and ease of use. You also need advanced reporting and dashboards. Traditional PSTN phone systems are expensive and inflexible, requiring costly on-site hardware and taking weeks to configure.

The need for better communications and collaboration is clear but many businesses struggle to prioritise requirements, manage implementation and realise the potential benefits.

Cloud telephony services offer a cost effective means of deploying unified communications that not only provides all of the collaboration tools and capabilities organisations need today but also offer the opportunity for businesses to add features and functionality as needed in a phased approach.

We offer a choice of cloud telephony services to suit the needs of your business. Both solutions are delivered with robust and stylish IP Phones, productivity enhancing applications and support from us..

Our cloud telephony services are quick to deploy, maintenance and upgrades are managed remotely and without additional cost. Additional users and services are added easily at any time.

Mitel Cloud   Horizon Cloud
For existing Mitel on-premise system users and multi-site organisations looking for enterprise level features such as a contact centre and video conferencing we offer Mitel’s MiCloud telephony service.   For start up businesses or those looking to add flexibility and mobility, whilst achieving cost savings we offer our Horizon Cloud Telephony services with free UK fixed and mobile calls and a host of features out of the box.
Mitel Cloud   Horizon Cloud


Highlights of our IP PBX services

  Features you can easily control On demand with no hidden costs
  Free 01, 02 and 03 calls No onsite hardware to maintain
  Future proof - get new features immediately
Call reports
  Ideal for home and flexible working Built in Business Continuity


Cloud telephony offers call features than can quickly scale across multiple sites enabling employees to communicate wherever they are. With minimal capital outlay, our hosted telephony service is suitable for any sized business looking to improve their productivity communications.

Benefits of our IP PBX services

Features you can easily control – complete control of the extensive call handling and management features, all operated via an easy-to-use we interface.
On demand with no hidden costs – you only pay for what you need on a simple per seat basis. As you are not buying a PBX, there is no major hardware investment and there are no financing costs to consider.
Lower call costs – All the cost benefits of IP Telephony including free site-to-site calls (even across international boundaries) and cheaper call rates.
Enables flexible working – helps businesses become more efficient by enabling flexible work environments through hot-desking, home working, and extending the service to mobiles.
Number choice – You have total flexibility with the numbers you want to use. You can keep your existing numbers or get new numbers. Extend your business reach and use any local area number no matter where you are located.


A business continuity solution – Unexpected events such as snow, floods or strikes won’t disrupt your business. Because hosted telephony sits in the ‘cloud’, the service provides business continuity that allows your organisation to carry on making and taking calls..

One number anywhere – Callers need only dial one number to reach your desk phone or mobile phone simultaneously.


Absolutely. Easily interpreted stats and graphs of your inbound call statistics helps you track calls enabling you to make informed decisions and enhance your customer service and marketing.

Inbound Numbers provide the flexibility to build call routing plans according to your exact business needs and modify the plan instantly in accordance with your changing requirements, such as call overflow to another office during busy periods. You can also schedule call routing in advance and use call divert options to ensure you never miss a call.

Advanced call statistics show call handling efficiencies such as productivity, call patterns and caller behaviour and enables
you to make informed business decisions - Find out how long it takes to answer calls, waiting time, call outcomes and see caller details.
Inbound reports can be scheduled so that your call statistics for daily, weekly or monthly time periods can be automatically
sent to up to three dedicated email addresses.
Call Recording can be used for compliance, customer service or audit purposes .
Choose to retrieve voicemails online or by email with .wav attachments – a great way to maintain records and audit trails.
Call Whisper – a brief message is played to the call centre operative just before the call is taken giving further information on
how to answer the call, allowing a more tailored response.
Time of day and call ratio routing – deliver calls to alternative offices at specific periods to deal with call traffic peaks or split
the call traffic between offices