Communications

CommunicationsHorizon Cloud

Our Horizon hosted telephony service is a complete communications service for your business that provides an extensive range of fixed and mobile telephony capabilities, for a simple monthly fee which includes UK fixed line and mobile calls. With no capital outlay required, a reliable and proven service and a jargon-free approach to telephony and communications, Horizon is suitable for any size business looking to improve its productivity and image.

 

Business Communications

The Horizon Hosted service is packed with features ‘out-of-the-box’ with additional features and functionality available on a per-user basis to meet the demands of the particular role of each user.

We offer a range of premium handsets from leading manufacturers together with desktop and mobile clients to enable staff to make and take calls wherever they are.

Transform your business

The service comes with an easy-to-use web interface providing feature control and valuable user information, so that you as an administrator can quickly configure the system according to your organisation’s changing requirements, while your employees can manage calls easily and effectively.

Our hosted service is provided on an industry leading IP network offering quality of service, scale and reliability and the world’s leading call controller platform from Broadsoft sits at the heart of Horizon providing the broadest feature set.

We can easily and quickly transfer your existing phone numbers onto the Horizon platform avoiding any disruption or cost associated with changing numbers.

The service is monitored 24/7 in secure remote data centres offering resilience and disaster recovery benefits. Software upgrades take place seamlessly and automatically so that you always benefit from the latest features and service enhancements.

Horizon puts you in complete control of your phone system and comes with an extensive range of call handling and management features, all operated through an easy-to-use web interface.

Free fixed line and mobile calls – Our Horizon Hosted service is provided with inclusive UK fixed line and mobile calls offering a lower more predictable monthly communication cost for your business.

‘One number anywhere’ – Horizon conveniently integrates your fixed and mobile capabilities so that you never miss a call. Callers need only dial one number to reach your desk phone and mobile phone simultaneously; ongoing calls can be moved seamlessly from one device to another without hanging up and a single voicemail box can be accessed from any device.

Flexible working – Horizon helps businesses become more efficient by enabling flexible work environments through hot-desking, home working and extending the service to mobile devices.

Number choice – You have total flexibility with the numbers you want to use. You can keep your existing numbers or get new numbers. Extend your business reach and use any local area number no matter where you are located. Have a London number in Leeds!

A business continuity solution – Unexpected events such as snow, floods, strikes or utility roadworks won’t disrupt your business. Because Horizon sits in the cloud, the service provides business continuity features that allow your organisation to carry on making and taking calls, whatever the circumstances.

Features you can easily control – complete control of the extensive call handling and management features, all operated via an easy-to-use we interface.
On demand with no hidden costs – you only pay for what you need on a simple per seat basis. As you are not buying a PBX, there is no major hardware investment and there are no financing costs to consider.
Lower call costs – All the cost benefits of IP Telephony including free site-to-site calls (even across international boundaries) and cheaper call rates.
Enables flexible working – helps businesses become more efficient by enabling flexible work environments through hot-desking, home working, and extending the service to mobiles.
Number choice – You have total flexibility with the numbers you want to use. You can keep your existing numbers or get new numbers. Extend your business reach and use any local area number no matter where you are located.

 

A business continuity solution – Unexpected events such as snow, floods or strikes won’t disrupt your business. Because hosted telephony sits in the ‘cloud’, the service provides business continuity that allows your organisation to carry on making and taking calls..

One number anywhere – Callers need only dial one number to reach your desk phone or mobile phone simultaneously.

FAQs

Absolutely. Easily interpreted stats and graphs of your inbound call statistics helps you track calls enabling you to make informed decisions and enhance your customer service and marketing.

Inbound Numbers provide the flexibility to build call routing plans according to your exact business needs and modify the plan instantly in accordance with your changing requirements, such as call overflow to another office during busy periods. You can also schedule call routing in advance and use call divert options to ensure you never miss a call.

Advanced call statistics show call handling efficiencies such as productivity, call patterns and caller behaviour and enables
you to make informed business decisions - Find out how long it takes to answer calls, waiting time, call outcomes and see caller details.
Inbound reports can be scheduled so that your call statistics for daily, weekly or monthly time periods can be automatically
sent to up to three dedicated email addresses.
Call Recording can be used for compliance, customer service or audit purposes .
Choose to retrieve voicemails online or by email with .wav attachments – a great way to maintain records and audit trails.
Call Whisper – a brief message is played to the call centre operative just before the call is taken giving further information on
how to answer the call, allowing a more tailored response.
Time of day and call ratio routing – deliver calls to alternative offices at specific periods to deal with call traffic peaks or split
the call traffic between offices